Rental Agreement
Rental Dates
Weekend orders may be picked up on Friday and are due back on Monday. We are closed on Sunday.
Orders may be picked up on Thursday for an additional fee.
Weekday orders may be picked up the day before and are due back the day following.
Additional days incur an additional day's rental fee
Late Returns
If items are returned late, the customer will be charged for an additional day. If items are not returned within three days, and customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file. Communicate any problelms to us as soon as you can, if you cannot return your rentals promptly.
Damaged/Missing Items
A damage waiver or (renter's insurance) may be purchased for 10% of breakable/stainable items. This insurance does not cover items missing from the order, only items that are damaged. If more than 5 glasses per 100 are broken, the damage waiver will not cover the replacement charges. Expensive equipment such as punch fountains, cake stands, candelabra and other heavy items are not covered by the damage waiver. Linens may be insured, but if one is damaged, it still must be returned for inspection. Any items not returned incur replacement fees. We cannot make exceptions in regards to damaged or missing items..
Pricing Policies
Rental Prices are subject to change without notice. Price quotes are valid for 14 days. Orders with special pricing must be booked by the date specified.
Required Deposit/Paperwork
Rental and floral services require a signed Customer Agreement a 50% deposit, and a credit card on file for any replacement /breakage fee.
Setup Fee
This fee includes the setup or installation of the rented item and/or applying the decorations. Fees based on total number of items, assembly time and decorating involvement. Does not include breakdown, cleanup or removal. This service is available for an additional fee.
Delivery Fee
Our delivery fees start range from $40 - $200.
This fee is calculated based on the number of items, bulkiness, and delivery location. All vases, containers and packing materials must be returned with your order, or fees will be assessed. Items must be gathered and ready for loading following event. Delivery includes drop off on Friday or Saturday and pickup on Monday. Same day pickups and pickups after 5 pm incur additional fees. If items are not available or accessible upon pickup, another day's rental fee will be charged, and the customer may return the items, or schedule another pickup time.
Pickup
Clients may pick up items at our location. The client is responsible for insuring that all items are accounted for and are in good condition when client picks up. Calls made to Bella Weddings after pickup to report breakage and or chips or missing items will be at clients expense. Please check you order carefully - no exceptions.
Payment /Credit Card Terms
A valid credit card must be kept on file. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks.
Payment for Damaged/Missing Items
Bella Weddings will notify you within one week of the event if damages are discovered, or items are found to be missing upon sorting, laundering and counting. Damaged items are discarded within 10 days unless the client requests to come pick them up. After 10 days, the client gives up rights to the item(s) Photos of damages will be submitted as proof upon request. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been setup with the owner.
Orders and changes
All order/service changes must be placed in writing, faxed or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically.
Cancellations
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account. Consulting packages contain services that are rendered on a daily basis leading up to the event and must be paid in full, even if the event is cancelled. A credit in the amount of the deposit will remain on file if the event is postponed.
Photography Release
By signing this agreement, you give Bella Weddings permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way.
Non-Payment/Breach of Contract
No services contained in this contract will be rendered, delivered, or available if balance is not paid in full 2 weeks prior to the event. No payments will be accepted beyond the event date. No exceptions! The following circumstances are considered a breach of contract:
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If payments are not received by the due date, and the credit card on file becomes invalid, expires, or we are unable to authorize it, your non-payment will be considered a breach of contract, and all previous payments are forfeited.
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If payment is not received in a timely manner, Bella Weddings will consider your rented items and services available for another client’s use. Bella Weddings is not contractually obligated to accept payments beyond the due date, nor refund previous payments. We will schedule another client’s event on your event date if we have been unsuccessful in contacting you or obtaining a response from you regarding payment. We will attempt to contact you using all phone numbers, email addresses and fax number. You will not receive a notice in the mail, unless you do not have an email account or access to a facsimile. We understand that some things happen which are out of your control and we will work with you if you experience difficulty. It is possible to modify your contract, but must be approved by Bella Weddings.
Service Guidelines
Outside Decorators
If you, your family members and friends are opting to decorate yourself, or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items.
Cleaning/Preparation
If, upon arrival, Bella Weddings discovers that tables, containers or other items require cleaning before we can properly setup your rentals, Bella Weddings will charge your account for cleaning and preparing the necessary areas/items.
Example 1: Tables that have beverage/food debris must be cleaned before we will install table linens. Please check with your service provider prior to booking your event to ensure proper preparation.
Example 2: If your facility provides the tables and chairs, and has agreed to set up the room, and they are not ready upon arrival, Bella Weddings has no choice but to setup the room so that we may perform our contractual obligation. If we don't finish the setup, we cannot proceed. Your account will be charged for the additional labor without additional consent. (It is important for these details to be settled ahead of time) We cannot keep other clients waiting who have scheduled deliveries and setups.
Candelabras
Drip-less, mechanical taper candles are included with select candelabra rentals. Only drip-less or mechanical candles may be used on our candelabras. If candelabras are returned with wax residue, a $25 cleanup fee per candelabra will be assessed. Unity Candles are keepsake items and are not included with Unity Stand rentals. Wrought Iron Candelabras do not include pillar candles.
Chair Covers
Bella Weddings is not responsible for damages resulting from improper use of chair covers. Please be sure of the style and size of the chair at your facility. Banquet chair covers do not fit folding chairs, and vice versa. It is important to find out at least 90 days in advance about your chair style, so that we may reserve them out of our stock accordingly. If BWF discovers that the chair covers were used improperly, we will seek compensation on replacement of the damaged chair covers. This includes: rips, snags, stains, and seams ripping etc.
Damage to Linens/Wax
If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 10 days after the event. Such damages would include wax stains. All candles must be in a glass container or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. No candles are to be placed directly on the linen without an appropriate holder. If burns occur, the item is considered damaged, and must be replaced. If wax stains are extensive, the item will be considered damaged and will also need to be replaced. Ink and marker stains will not come out.
Linens/Chocolate Fountains
For clients renting linens: Bella Weddings offers a plastic table covering rental for $8 that would be used under the chocolate fountain. This will prevent permanent damage to our linen and possible replacement fees to your account. If the client refuses the covering, the client assumes full responsibility for the chocolate stains and the replacement fee starting at $40-$80 for each table linen affected.
Misuse of Items
Upon pickup or delivery, If BWF perceives that misuse will occur, we will NOT leave the items, and no refunds will be issued.
Delivery & Pickup
Fees include delivery on Friday or Saturday and pickup on Monday. Delivery fees are assessed based on a two-trip basis, one to deliver, one to pickup. If additional trips are required, you will automatically be billed. Floral deliveries are based on one trip only. If you require any floral items to be picked up, additional delivery fees apply. If your ceremony and reception are in two separate locations, additional delivery fees will apply. A responsible party (you or a family member or friend) must be present upon delivery to sign the delivery slip and accept the items suitable for use. Any items added to the order at that time will be charged to your account.
Setup Fees
Rental fees do not include setup of the item. Paying for delivery does not include setup of the item. Setup fees start at $25 and do not include cleanup services. If you opt to perform this task yourself, all rented items including accessories and small parts must be placed back into proper containers, and cleaned if necessary. (Example: candles, candleholders, petals, table crystals, vases)
Glassware/Flatware/Dinnerware Rentals
Does not include: setup of the items on the tables, napkin folding, food handling, catering duties of any kind, including: table bussing, replacing glassware, dinnerware or flatware back into crates, beverage handling or setup of coffee urn or punch fountain. Caterer must monitor glassware/flatware usage and replenish the buffet/guest tables as needed. BWF provides these services only when we are contracted to do the catering. All items must be free of debris and liquids before returning. Catering items such as fountains, urns, chafing dishes or other must be rinsed before returning. Please discuss these services with your food provider. If the items are left in a full/dirty state, BWF will charge a fee of $25 per item. Deep cleaning of catering items is performed by Bella Weddings using professional means, and the items are not to be dismantled by you or your food provider.
Contact Information
| Name | Event Date |
| Cell Phone | |
| Home Phone | Work Phone |
Event Information
| I would like to pick up my order yes / no | Delivery Date |
| Pickup Date | Time |
| I would like my order delivered | Delivery |
Additional Information
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|
I require late night pickup 5:30pm - 12am (starts at $150)
Contact Name:_____________________________
Contact Phone:_____________________________
Order Terms and Conditions
Order placed are subject to a 50% cancellation fee, even if the credit card payment has not been processed. Customer agrees to the Rental Terms and Conditions. Final Selection/ Counts and cancellations must be received no later than the Friday two weeks prior to the event.
ALL PAYMENTS ARE NON REFUNDABLE.
Signature:____________________________________________________________________ Date:____________________________________
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